PLANNED PRODUCT OFFERING
A connected view of customer work.
OmniSpot is a planned product offering within IMC’s software and CRM direction. Start with the business requirements before discussing implementation.
SOFTWARE & CRM / PRODUCT DIRECTION
SCOPE & AVAILABILITY NO LAUNCH CLAIM
Requirements first.
Implementation next.
Product scope, implementation requirements and commercial availability will be confirmed separately.
01
CRM
Customer information and relationship workflows.
02
Revenue pipeline
Opportunity stages, ownership and next actions.
03
Journeys
Customer touchpoints and connected follow-up.
04
Analytics
Requirements for useful visibility and reporting.
These describe the supplied product direction, not a commitment to feature availability, production readiness or customer results.
LET’S DEFINE THE RIGHT SCOPE IMC EXPAND
What needs to
move forward?
Tell us the challenge, the intended customer and what a useful outcome would look like. We’ll start with the right questions.
Specific deliverables, responsibilities and timing are agreed in scope.